NOTICE GuildPortal will be going offline (permanently) by the end of the month.

GuildPortal FAQ

Frequently Asked Questions about GuildPortal Hosting

Q: I Can't See Anyone in My Ventrilo Server, But I Know They Are There

Delete the user you created, then create a new one.  This time, load the "Generic User" or "Generic Admin" profile via the option in the top right of the user editor.  If you do not do this, you will be unable to view other users or channels.