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Forums : Feature Discussion > BIG Problem with Welcome Letter!!
Valdaglerion (Guild Admin) 4/27/2012 7:40 PM EST : BIG Problem with Welcome Letter!!
Posts: 2473
Zomgawsh Poster

I just applied to my own guild with a temp account to test the application process and there is a MAJOR problem.  The welcome letter, which is only supposed to be sent when someone has their rank set to member or above was sent to the brand new, unapproved applicant!

Your application has been submitted for approval by a site administrator. Because the site is hosted by, you are entitled to free support, which is available via our support ticket system!

Additional Info:

Congratulations on being accepted to Remnant.

The message continues with the rest of our welcome letter for new members.  Please fix this right away as I do not want new applicants thinking they've been automatically accepted.

Sandy Lewis (Blue Collar) 4/29/2012 3:05 PM EST : RE: BIG Problem with Welcome Letter!!
GuildPortal Support
Sandy Lewis
Posts: 1153
Zomgawsh Poster

Hey Val-- I think Aaron may have misunderstood what you wanted.  Going off this post it sounds like you wanted the letter to go out as soon as the applied.  Going off what you have posted hear you do not want them to get this message until they are approved?

Sandy Lewis, GuildPortal Support
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Valdaglerion (Guild Admin) 4/29/2012 5:59 PM EST : RE: BIG Problem with Welcome Letter!!
Posts: 2473
Zomgawsh Poster

I think it's a bug not a misunderstanding.  In the original thread, Aaron said:

Welcome Letter goes live with today's update! When you have one set up, it is sent out to people when they have their access level to the site upgraded from public to member (or higher). To start using this, open your Control Panel and click Welcome Letter.

I AM asking for the ability to customize the message screen applicants see after applying but that's an entirely different request.

So, the welcome letter is supposed to be sent (see the quote above) when someone is upgraded to member and above, not when they apply.

Aaron Lewis (Blue Collar) 5/2/2012 4:57 PM EST : RE: BIG Problem with Welcome Letter!!
GuildPortal Dev
Aaron Lewis
Posts: 1979
Zomgawsh Poster

Yes, the fix will be going live probably tonight... It warrants a hotfix, I think.
Aaron Lewis,

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