Turbine Maintenance Update 2/15/2013

We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding. 

Official LOTRO Discussion Thread

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Turbine posted this message on Facebook around 4:30 pm EST on 2/15/2013. Same announcement is on the LOTRO forums.

Edited by ImrelStarfall 2/15/2013 4:51 PM (Most Recent)

I commend Turbine for this sort of communication. I've been a loyal customer for years and I have occasionally been disappointed by lapses in communication. With this maintenance, however, they've been decent enough with keeping us informed. I hope it reflects a current enlightened approach. I'll say that a few other MMO companies whose products I support with my monies are not so forthcoming/honest.

From the LOTRO forums:

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.